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Policies

Returns/Refund policy:

 

Thankyou for shopping with us at www.nxlashes.com you are not entirely satisfied with your purchase we are here to help. Ensuring our customers love our products and have an enjoyable experience is our top priority, if there is anything we can do to improve your experience, please contact us at info@nxlashes.com. 

 

Due to the nature of the product we do not offer returns, we may at our discression allow a return if any of the items are damaged. If you receive damaged items please email us at info@nxlashes.com

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Returning shipping cost will be at customers expense.

 

Patch Test: 

For NXLASHES ADHESIVE 

Using a cotton bud apply a small amount of lash adhesive behind the ear, preferably on the lower side as this is a very sensitive area and allow 24 hours to see if any reaction is occurs.

If any irritation presents, rinse the area thoroughly with cold water for several minutes to remove the product completely. If irritation continues please seek medical attention.

If no reaction please proceed with your lash application. Happy Lashing 💕

 

Discounts:

Discount codes are provided exclusively by Nxlashes Ltd. No Two separate discount codes/offers cannot be used used within one order. It is one discount/offer per order. Nxlashes reserves the right to remove any promotion/offer at any given time.


Service policy:


We reserve the right to decline any orders that seem bogus, and the funds will be refunded to the paid account.

Shipping:

We can sometimes take 1-3 days to ship your items during our busy times. 

 

All orders are optional delivery depending on size and weight of your order. The options available to you will automatically be calculated at checkout. Please ensure you select the correct postal option you require. Not all delivery options are tracked or signed for, at your own responsibility. We provide proof of postage for every order upon request at info@nxlashes.com. 

 

All U.K (Including Northern Island) delivery’s are shipped via Royal Mail. 


1st class Royal Mail, large letter - Usually received within 1-2 working days. Please note this is not tracked or signed for. We will not accept any dispute of any undelivered products. For reassurance of proof of posted you can message us on our Instagram: nxlashes within 1hour of placing your order and we will send a video clip of your order being posted.

2nd class Royal Mail, Large letter -  usually received within 2-3 working days. Please note this is not tracked or signed for. We will not accept any dispute of any undelivered products. For reassurance of proof of posted you can message us on our Instagram: nxlashes within 1hour of placing your order and we will send a video clip of your order being posted.

1st Class Royal Mail, Signed - Usually received within 1-2 working days.

2nd Class Royal Mail, Signed - Usually received with 2-3 working days.

All delivery charges are non-profitable and can be checked at www.royalmail.com following the latest price list (April 2021).


Due to the worldwide pandemic of COVID-19 delivery’s may take longer than expected, please be patient.