Policies

Refund/exchange policy:
Due to hygiene/sanitary reasons we do not accept refunds or exchanges.

Service policy:
We reserve the right to decline any orders that seem bogus, and the funds will be refunded to the paid account.

Shipping:
1st class Royal Mail, large letter - Usually received within 1-2 working days. Please note this is not tracked or signed for. We will not accept any dispute of any undelivered products. For reassurance of proof of posted you can message us on our Instagram: nxlashes within 1hour of placing your order and we will send a video clip of your order being posted.

2nd class Royal Mail, Large letter -  usually received within 2-3 working days. Please note this is not tracked or signed for. We will not accept any dispute of any undelivered products. For reassurance of proof of posted you can message us on our Instagram: nxlashes within 1hour of placing your order and we will send a video clip of your order being posted.

1st Class Royal Mail, Signed - Usually received within 1-2 working days.

2nd Class Royal Mail, Signed - Usually received with 2-3 working days.

Due to the worldwide pandemic of COVID-19 delivery’s may take longer than expected, please be patient.

All orders will be dispatched with 1-2 days.